Last updated: 8 August 2026 • Applies to coolingco.in and all Cooling Co services in Bengaluru
In short: we collect your name, phone number and address only so a technician can reach you and complete the job. We do not sell your data. You can ask us to delete it at any time by calling +91 93538 67510.
Cooling Co is an air-conditioning repair and maintenance business operating in Bengaluru, Karnataka, India. For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Cooling Co is the Data Fiduciary responsible for the personal data described in this policy.
Registered address: #22 Pearl Residency, 2nd Cross Rd, Shakti Nagar, Sri Balaji Krupa Layout, RK Hegde Nagar, Bengaluru, Karnataka 560077, India.
| Category | Examples | How we get it |
|---|---|---|
| Contact details | Name, phone number, email address | You give them via our booking form, a phone call or WhatsApp |
| Service address | Flat or house number, street, area, PIN code, landmark | You give it so a technician can reach you |
| Job details | AC brand, model, tonnage, reported fault, work performed, parts fitted | Recorded by the technician during the visit |
| Payment records | Amount, method (cash, UPI, card), GST invoice details | Generated when you pay |
| Technical data | IP address, browser type, pages viewed, referring page | Collected automatically when you browse this website |
We do not collect financial account numbers, card numbers, biometric data, or any of the sensitive categories the DPDP Act treats with heightened care beyond what is listed above.
We rely on your consent, given when you submit our form or ask us to book a job. Where we keep records to comply with tax law, we rely on our legal obligation to do so.
We do not sell, rent or trade your personal data. We share it only with:
| Data | Kept for | Reason |
|---|---|---|
| Enquiries that did not become a job | 12 months | To answer follow-up questions |
| Job and service history | 3 years after the last job | Warranty and AMC claims |
| Invoices and payment records | 8 years | Required under Indian tax law |
| Website analytics | 14 months | Trend analysis only; not linked to your name |
Under the DPDP Act you have the right to:
To exercise any of these, call +91 93538 67510 or email service@coolingco.in. We will respond within 30 days.
This website uses cookies that are strictly necessary for it to function, and may use analytics cookies to understand which pages are useful. Analytics cookies are only set if you accept them. You can clear or block cookies in your browser settings at any time; the site will still work, though some preferences may not be remembered.
We do not use advertising cookies to build a profile of you across other websites.
This website is served over HTTPS. Access to job records is limited to staff who need it to do their work. Technicians see only the job they are assigned. We review who has access periodically and remove it when someone leaves.
No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as the DPDP Act requires.
Our services are intended for adults booking work at their home or business. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us their data, contact us and we will delete it.
If we change how we handle personal data we will update this page and change the “last updated” date at the top. Material changes will be notified to customers with an active AMC by email or WhatsApp.
Cooling Co
#22 Pearl Residency, 2nd Cross Rd, Shakti Nagar,
Sri Balaji Krupa Layout, RK Hegde Nagar,
Bengaluru, Karnataka 560077, India
Phone: +91 93538 67510
Email: service@coolingco.in
Hours: open 24/7